Pool-Owners,
Say Hello to Your Exclusive Swim School

If we are given 24 hours notice before a cancellation, you will not lose your lesson and it remains in your account until rescheduled. urSwim will cancel under inclement weather conditions, we only cancel in the event of thunder, extreme rain, or if it is cooler than 68 degrees outside. If you choose to cancel due to light rain or temperature that is above 68 degrees, we must receive 24 hour notice. All cancellations are subject to a $10 per lesson rescheduling fee.

Registration for urSwim swimming lessons can be done online or by giving us a call at 844.4URSWIM.
You can also complete an interest form here and someone from our office will contact you within 1 business day to complete the registration process. All services can be registered online or by phone including at home swim instruction, indoor swim instruction, and our CPR and Lifeguard certification classes. You may also join our trial class. Find your location to book your trial class.

Inclement Weather
Swim Lessons will be canceled BY THE URSWIM OFFICE in the case of significant rain, thunder, air temperature cooler than 68 degrees and/or other unsafe conditions as determined by urSwim. urSwim will notify you in advance if swim lessons are canceled due to immediate inclement weather. However, if there is any question in your mind, please contact the urSwim office. Be assured that we will get your children out of the pool immediately if there is thunder and/or lightning. If urSwim cancels a swim lesson due to inclement weather, a make-up lesson will be offered. If the client chooses to cancel within 24 hours but urSwim plans to keep swimming, this will result in loss of the lesson.

Client Cancellations
If you need to cancel an at-home swim lesson for any reason, you can do so by signing into your account, accessing “My Schedule” and clicking the “Cancel” option (if not within 24 hours). Swim lessons that have been canceled by clients and in need of rescheduling are subject to a $10 rescheduling fee. Please note that when rescheduling lessons we cannot guarantee the same instructor or day/time of week. Scheduled swim lessons canceled within 72 hours are non-refundable (with the exception of a single sick cancellation). No individual make-ups are available for swimmers in semi-private or group lessons.

Lateness
Please note if you are late for your swim lesson, we can only teach within the given time.

All your swimmer needs is a swimsuit, towel and smile! Our swim instructors will come prepared with all other necessary swim equipment to conduct our swim program with the exception of goggles. We recommend that all swimmers ages two years old and up come prepared with goggles. We DO NOT recommend goggles that cover the nose as this will prohibit the swimmer from learning proper and safe breathing techniques when swimming.

Our swimpacks are scheduled on a first come first serve basis. Those who have already purchased their swimpacks pre-season will be the first to be reached out to by our office in early spring to schedule their swim lessons. If you have limited availability during the summer or if you are looking to swim on a Saturday, we strongly recommend buying your swimpack early to ensure you get the time slot you would like.

Swim schedules are subject to change up until June 15 based on instructor availability. Already purchased? Email us at scheduling@urswim.com with your preferences.

The goal of our at home swim lessons is to teach our swimmers in a familiar environment. We strive to provide swimmers and parents with an easy and safe way to learn how to swim in the most accessible of locations: your own backyard. However, if you have another location where your swimmer frequents such as a community pool, club pool, family member or neighbor’s pool, etc. we are happy to provide swim lessons there.

For those who do not have access to a pool, urSwim now offers year-round indoor swim lessons in New York and Connecticut. Please visit our locations page for more details.

We offer at home swimming lessons in Suffolk County and Nassau County in New York. Here is a list of the most popular towns you can find our swim instructors swimming: Plainview, Commack, Huntington, Islip, Islandia, Smithtown, Stony Brook, Brookville, Cold Spring Harbor, Northport, Patchogue, Bellport Village, Wading River, Setauket, Roslyn, Dix Hills, Lloyd Harbor.

We offer at home swimming lessons in Fairfield County in Connecticut. Swim lessons in Westport, Darien, Greenwich, Trumbull, Norwalk, Wilton, New Canaan, Danbury. Check out our locations here.

Unfortunately, at this time we do not offer swim lessons in the Hamptons, North Fork, Fire Island or Shelter Island; however, we are always exploring adding instructors to those areas. Please contact us to join our waitlist. We do, however, provide lifeguard services in those areas – additional travel fees will apply.

We do our best to provide a consistent instructor(s) to your swimmer for the duration of your purchased swimpack; however, it is NOT guaranteed particularly for Saturday clients, clients scheduling make-up lessons or clients that swim multiple times per week. Our office does its best to notify our clients of any schedule changes including substitute instructors. You can access your assigned instructor by signing into your Account and accessing your Schedule. All of our swim instructors, indoor and at home, take notes in our clients account so we know what your little swimmers are working on!

We will make every effort to try to accommodate the requests of all our swimmers. Every summer we maintain an elite staff of swim instructors that demonstrate exceptional teaching experience and skill.

This is handled on a case-by-case basis. Our swim instructors will evaluate the situation and make their best recommendation. All recommendations are made in order to provide the best possible swim instruction for your child.