Frequently Asked Questions Answered

Studies have shown that swim lessons can reduce the risk of drowning by 88%. Swim instruction is crucial in helping protect children and adult swimmers from potentially dangerous accidents. urSwim offers premiere swim instruction taught by highly qualified swim instructors to provide them the skills for a lifetime of enjoyment in the water. Our swim lessons are tailored to meet the needs of each individual swimmer at either of our indoor locations, at home lessons or at our partner summer camp programs.

Introducing your infant to the water is an amazing experience. Our Baby and Me swim classes start teaching water comfort and fundamentals to infants as young as 8 months old. Our Baby and Me swim class is an introductory water safety and exploration class for swimmers 8-24 months. We offer infant swim classes at either our indoor swim schools or in your backyard pool. Baby and Me swim classes may have up to 6 swimmers and require in water adult participation. The earlier you begin exposing your little swimmer to the water, the better. 

Our formal swim instruction program begins at 24 months. This allows our youngest swimmers to have the physical strength and motor skills to master basic stroke fundamentals and water safety skills. Learn more about our Baby and Me classes and other swim classes here. 

Not a problem! We tailor our swim lessons to meet the needs of each individual swimmer. On their first swim lesson, whether it’s an at home swim lesson or at one of our indoor facilities, we will evaluate every swimmer by testing their water skills and comfort in the pool. Once evaluated they will be placed in the appropriate level that will help your swimmer thrive in the pool. You can learn more about our swim levels here. Beginners with no previous experience typically fall into our Level I Anchovy I or Anchovy II classes. 

Registration for urSwim swimming lessons can be done online or by giving us a call at 844.4URSWIM. You can also complete an interest form here and someone from our office will contact you within 1 business day to complete the registration process. All services can be registered online or by phone including at home swim instruction, indoor swim instruction, and our CPR and Lifeguard certification classes. 

Absolutely! urSwim provides swim instructors who have the knowledge to provide adult swimmers with techniques that increase skill and endurance. Swimming is a great form of exercise and integral to maintaining a healthy lifestyle. Adults of all skill levels are welcome to contact us for more information about our adult swim instruction program. We highly recommend that fearful parents learn to swim and be safe around the pool, especially if they have little ones. It’s never too late to learn or build endurance. Learn more about our adult swim classes here.

urSwim is insured.

urSwim’s indoor swim schools operate year-round! Swimming lessons indoors during the winter and spring season can drastically improve your skills and prepare your swimmer for the summer to come!

There are no refunds. If you have any questions concerning our refund policy please contact us at info@urswim.com. 

Our swim instructors are certified lifeguards with certifications in CPR and First Aid. All aquatics staff, including returning staff and management, participate in a minimum of 10-30 hours of annual training to freshen up their water skills. In addition, our in-service training is held multiple times per year. Safety is our #1 priority! Apply here if you want to join the team and receive paid training and discounted certifications. 

It depends on the degree of skill of each swimmer as well as the ages. Pairing swimmers with different levels of swim experience can negatively impact the growth potential of both swimmers. It is best to group swimmers by BOTH age and swim ability to get the most effective swim lesson.

urSwim at-home swim lessons, lifeguard services, and American Red Cross courses never expire and can be scheduled at your convenience at any time. Indoor swim classes expire at the end of your monthly billing cycle or your seasonal membership end date.

Please visit our locations page to see the nearest location in your area. 

Don’t see a location convenient for your swimmer? We are an emerging swim school franchise brand!

Interested in learning more about where we are going next? Or how to own a urSwim? Learn more about our franchise opportunities here. 

Nope! When you arrive at the facility for your swim class, just say your with urSwim! Upon registration, you will be sent a membership tag to check in at the partner facility. 

A monthly swim membership includes 4 swim classes per month. This is a recurring membership, the four lessons expire at the end of each billing cycle [30 days]. Lessons do not carry over month after month. All 4 lessons must be scheduled within the 30 day billing cycle. 

Registration for urSwim swimming lessons can be done online or by giving us a call at 844.4URSWIM. You can also complete an interest form here and someone from our office will contact you within 1 business day to complete the registration process. All services can be registered online or by phone including at home swim instruction, indoor swim instruction, and our CPR and Lifeguard certification classes. Find the pool near you here. 

A session swim membership includes 12-36 swim classes per season. Our session memberships are offered as follows: 

Fall (September -December) 
Winter (January - March) 
Spring(April - June) 
Summer (June - August) 

urSwim offers Group/Private Memberships. This membership expires at the end of the season. All unused lessons do not carry over into the next season. All purchased lessons can be scheduled upon purchase. 

Registration for urSwim swimming lessons can be done online or by giving us a call at 844.4URSWIM. You can also complete an interest form here and someone from our office will contact you within 1 business day to complete the registration process. All services can be registered online or by phone including at home swim instruction, indoor swim instruction, and our CPR and Lifeguard certification classes. 

Unfortunately, unless you have a membership to the facility, you are only able to have access to the pool during your swim lessons. Each facility has its own set rules on the age restrictions of members who are allowed to swim in their pool. 

There are no makeup classes for our indoor memberships. Our monthly memberships include 4 classes that expire at the end of the billing cycle [30 days]. Our season memberships include 12, 24, or 36 classes that expire at the end of the season purchased [fall, winter, spring/summer]. 

To cancel your monthly indoor swim membership, you must contact urSwim via phone, text or email a minimum of ten (10) days prior to your billing date to avoid future payments. 

Once a membership is canceled, all lessons expire at the end of the billing cycle. 

Our indoor swim school facilities have a core staff of instructors so you will always see a familiar face on our pool deck. We do our best to schedule the same 1 – 2 instructors for each group class to keep consistency with the swimmers, however there may be changes made based on instructor availability. Private lessons may be scheduled with a specific instructor. If the assigned instructor for your private lesson is unavailable, you will be notified and offered a substitute. 

Parents must remain on the pool deck for the entire duration of their swimmer’s lesson. 

urSwim locations in New York and Connecticut offer at-home swim lessons from mid-June to mid-August for approximately 8 weeks. Swim lessons are scheduled in the order purchased. Thus, clients purchasing lessons pre-season are given priority when scheduling their swim lesson times. Peak hours for at-home swim lessons are weekdays from 4pm-6pm and Saturdays from 9am-1pm. Clients who purchase swim lessons earlier, are given priority when scheduled. If you would like to swim during peak times, we strongly recommend getting in touch with us earlier in the season as we typically sell out by early June.

A swimpack consists of 4-20 at-home swim lessons in the convenience of your location. They can be purchased as private swim lessons (1:1), semi-private swim lessons (2:1), or group lessons (4:1). All at-home swim lessons are thirty minutes. Swim lessons longer than 30 minutes are offered for adults or more advanced children who are precompetitive. Find your location to purchase your at-home swim lessons package. 

If we are given 24 hours notice before a cancellation, you will not lose your lesson and it remains in your account until rescheduled. urSwim will cancel under inclement weather conditions, we only cancel in the event of thunder, extreme rain, or if it is cooler than 68 degrees outside. If you choose to cancel due to light rain or temperature that is above 68 degrees, we must receive 24 hour notice. All cancellations are subject to a $10 per lesson rescheduling fee.

Registration for urSwim swimming lessons can be done online or by giving us a call at 844.4URSWIM.
You can also complete an interest form here and someone from our office will contact you within 1 business day to complete the registration process. All services can be registered online or by phone including at home swim instruction, indoor swim instruction, and our CPR and Lifeguard certification classes. You may also join our trial class. Find your location to book your trial class.

Inclement Weather 
Swim Lessons will be canceled BY THE URSWIM OFFICE in the case of significant rain, thunder, air temperature cooler than 68 degrees and/or other unsafe conditions as determined by urSwim. urSwim will notify you in advance if swim lessons are canceled due to immediate inclement weather. However, if there is any question in your mind, please contact the urSwim office. Be assured that we will get your children out of the pool immediately if there is thunder and/or lightning. If urSwim cancels a swim lesson due to inclement weather, a make-up lesson will be offered. If the client chooses to cancel within 24 hours but urSwim plans to keep swimming, this will result in loss of the lesson. 

Client Cancellations 
If you need to cancel an at-home swim lesson for any reason, you can do so by signing into your account, accessing “My Schedule” and clicking the “Cancel” option (if not within 24 hours). Swim lessons that have been canceled by clients and in need of rescheduling are subject to a $10 rescheduling fee. Please note that when rescheduling lessons we cannot guarantee the same instructor or day/time of week. Scheduled swim lessons canceled within 72 hours are non-refundable (with the exception of a single sick cancellation). No individual make-ups are available for swimmers in semi-private or group lessons. 

Lateness 
Please note if you are late for your swim lesson, we can only teach within the given time. 

All your swimmer needs is a swimsuit, towel and smile! Our swim instructors will come prepared with all other necessary swim equipment to conduct our swim program with the exception of goggles. We recommend that all swimmers ages two years old and up come prepared with goggles. We DO NOT recommend goggles that cover the nose as this will prohibit the swimmer from learning proper and safe breathing techniques when swimming.

Our swimpacks are scheduled on a first come first serve basis. Those who have already purchased their swimpacks pre-season will be the first to be reached out to by our office in early spring to schedule their swim lessons. If you have limited availability during the summer or if you are looking to swim on a Saturday, we strongly recommend buying your swimpack early to ensure you get the time slot you would like. 

Swim schedules are subject to change up until June 15 based on instructor availability. Already purchased? Email us at scheduling@urswim.com with your preferences. 

The goal of our at home swim lessons is to teach our swimmers in a familiar environment. We strive to provide swimmers and parents with an easy and safe way to learn how to swim in the most accessible of locations: your own backyard. However, if you have another location where your swimmer frequents such as a community pool, club pool, family member or neighbor’s pool, etc. we are happy to provide swim lessons there. 

For those who do not have access to a pool, urSwim now offers year-round indoor swim lessons in New York and Connecticut. Please visit our locations page for more details. 

Swim schedules are subject to change up until June 15 based on instructor availability. Already purchased? Email us at scheduling@urswim.com with your preferences. 

We offer at home swimming lessons in Suffolk County and Nassau County in New York. Here is a list of the most popular towns you can find our swim instructors swimming: Plainview, Commack, Huntington, Islip, Islandia, Smithtown, Stony Brook, Brookville, Cold Spring Harbor, Northport, Patchogue, Bellport Village, Wading River, Setauket, Roslyn, Dix Hills, Lloyd Harbor. 

We offer at home swimming lessons in Fairfield County in Connecticut. Swim lessons in Westport, Darien, Greenwich, Trumbull, Norwalk, Wilton, New Canaan, Danbury. Check out our locations here.

Unfortunately, at this time we do not offer swim lessons in the Hamptons, North Fork, Fire Island or Shelter Island; however, we are always exploring adding instructors to those areas. Please contact us to join our waitlist. We do, however, provide lifeguard services in those areas – additional travel fees will apply. 

We do our best to provide a consistent instructor(s) to your swimmer for the duration of your purchased swimpack; however, it is NOT guaranteed particularly for Saturday clients, clients scheduling make-up lessons or clients that swim multiple times per week. Our office does its best to notify our clients of any schedule changes including substitute instructors. You can access your assigned instructor by signing into your Account and accessing your Schedule. All of our swim instructors, indoor and at home, take notes in our clients account so we know what your little swimmers are working on! 

We will make every effort to try to accommodate the requests of all our swimmers. Every summer we maintain an elite staff of swim instructors that demonstrate exceptional teaching experience and skill.

This is handled on a case-by-case basis. Our swim instructors will evaluate the situation and make their best recommendation. All recommendations are made in order to provide the best possible swim instruction for your child.

We offer certified and insured lifeguards to keep all of your summer events safe. We provide lifeguards for graduation parties, birthday parties, weddings, corporate events, filmings, and more. In need of a lifeguard for your event? Email us at info@urswim.com for more information. Looking for lifeguard staffing for your commercial facility, you can inquire about our aquatics management services here.

To reserve a lifeguard for your event, you can email info@urswim.com or call/text us at 631–209–7665. Let us know the date and time of your event, how many swimmers you’re anticipating having, how many swimmers under three years old, and if your pool has a diving board and/or water slide. Our staff will assist in letting you know how many lifeguards you will need. We require a 20% non-refundable deposit to hold your date and time. The remaining balance plus 18% gratuity will be charged to the credit card on file the day of the event. 

If you would like to reserve lifeguards for your event and for the rain date of the event, you will be required to pay a 20% non-refundable deposit for each date. If the rain date is not used, you will not be charged the remaining balance.

The maximum ratio is 1 lifeguard to 15 swimmers. However, if your event is mostly younger swimmers in the pool and/or you have a water slide, diving board, or other pool activities, your event may require additional lifeguard coverage to keep your swimmers safe.

urSwim offers lifeguard management and turn key swim programs for commercial pools. We provide a la carte aquatic management services to keep your pools safe. Interested in a complimentary quote? Fill out our aquatic management form here. 

Gratuity of 20% is automatically charged to the credit card on file. 100% of the gratuity goes to your lifeguard(s). Any additional gratuity provided to the lifeguard(s) are not required but appreciated by our swim staff.